Ambience
For the relaxation and enjoyment of all guests, we kindly ask that mobile phones are turned off and noise is kept to a minimum while in the Centre.
If you need to take a call, please do so outside to maintain a peaceful environment.
Appointments and Arrival
Your treatment time is reserved exclusively for you. Please arrive at least 15 minutes before your appointment to allow time to relax and complete any required forms.
Late arrivals may result in a shortened service to avoid impacting the next client.
Booking, Payment and Deposits
To secure your booking:
All appointments require a $50 deposit at the time of booking, and must be paid 3 days prior to your appointment.
Initial (first-time) visits require full payment upfront.
Online bookings require payment at the time of booking.
In-person or phone bookings require the applicable deposit or full payment, applied toward your final balance.
We recommend booking your next treatment before leaving to secure your preferred therapist and time.
Health and Safety
Please inform us of any health conditions, allergies, injuries, or pregnancy at the time of booking.
This allows our therapists to tailor treatments safely and effectively to your needs.
Cancellations and Rescheduling
We understand that sometimes plans change. To ensure fairness for all clients:
Cancellations made 24 hours or more in advance:
Your deposit will be refunded to your Plaza Wellbeing account within 5–10 business days, or
If you reschedule at the same time, the deposit will move with the booking.
Cancellations made within 24 hours: a cancellation fee of 50% of the service cost may apply.
Cancellations within 6 hours or ‘no-shows’: a 100% charge may apply.
Repeated no-shows will require full prepayment for future bookings.
Cancellations must be made either:
Online via our booking app, or
By calling Plaza Wellbeing Centre and speaking directly to a staff member.
Please do not email cancellation requests.
Messages left outside business hours may not be accepted as valid cancellations and may be charged accordingly.
We do not offer cash refunds. Credits may be issued at the discretion of Plaza Wellbeing Centre if you contact us immediately. This may take up to 5-10 days to get to your account.
Gift Vouchers
Gift vouchers are treated as deposits and must be redeemed before the stated expiry date.
Lost, stolen, or expired vouchers cannot be replaced or refunded.
If an appointment booked with a voucher is cancelled within 24 hours or missed, the voucher will be forfeited in accordance with our cancellation policy.
Discounts cannot be applied to already discounted packages or vouchers.
Prices and Services
Prices, treatments, and services are subject to change without notice.
All treatments and promotional offers are provided at the discretion of Plaza Wellbeing Centre and may be withdrawn or updated at any time.
Parking Notice
For 5pm appointments, please use the top car park as the underground parking closes at 6pm.
Contact Us
Our friendly team is available during business hours:
Monday–Friday: 9 am – 5 pm
Saturday: 9 am – 2 pm
For assistance, please reply to your confirmation email, text message, or call us during open hours.
Privacy Policy
Plaza Wellbeing Centre respects your privacy and is committed to handling your personal information responsibly and securely.
This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with Plaza Wellbeing Centre, including when you visit our website, make a booking, purchase a service or gift voucher, contact us, or receive a treatment.
We aim to manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.
Personal Information We Collect
Depending on how you interact with us, we may collect information including:
- Your name, email address, telephone number and other contact details.
- Appointment and booking information.
- Treatment and service history.
- Purchase, payment and transaction information.
- Gift voucher information.
- Communications between you and Plaza Wellbeing Centre.
- Health information that you provide to us where it is relevant to safely providing treatments or services, such as allergies, injuries, pregnancy, medical conditions or other information disclosed during consultation.
- Information you voluntarily provide through forms, consultations, our website or our booking system.
- Technical information associated with your use of our website or online services, where applicable.
We only collect information that is reasonably necessary for our business activities and the services we provide.
How We Collect Your Information
We generally collect personal information directly from you, including when you:
- Make or manage an appointment.
- Use our online booking system.
- Complete a consultation or client form.
- Purchase a treatment, product, package or gift voucher.
- Contact us by telephone, email, text message, through our website or in person.
- Provide information to one of our therapists or staff members.
Simply browsing our website does not generally require you to provide us with personal information. However, our website and services may collect limited technical information through cookies or similar technologies where these are enabled.
Phorest Booking and Client Management System
Plaza Wellbeing Centre uses Phorest, a third-party salon and clinic management platform, to assist us with the operation of our business.
Information you provide when making or managing a booking may be entered into or processed through Phorest. This may include your contact details, appointment information, treatment history, relevant consultation information, transaction information and other information required to provide our services.
Phorest may also be used to facilitate online bookings, payments, appointment confirmations, reminders and other communications relating to your appointments and our services.
Phorest processes information on our behalf in providing these services and may use service providers and infrastructure located outside Australia. Where personal information is processed or disclosed overseas, we take reasonable steps to ensure that it is handled appropriately and in accordance with applicable privacy requirements.
Phorest maintains its own privacy and data protection practices governing its platform and services.
How We Use Your Information
We may use your personal information to:
- Make, confirm, manage and reschedule appointments.
- Provide treatments and services to you.
- Maintain appropriate client and treatment records.
- Process payments, purchases and gift vouchers.
- Contact you about your appointments.
- Send appointment confirmations and reminders.
- Respond to questions, requests or complaints.
- Maintain and improve our services and business operations.
- Meet our legal, regulatory and record-keeping obligations.
- Send promotional or marketing communications where you have consented to receive them or where otherwise permitted by law.
You may request to stop receiving marketing communications from us at any time. Service-related communications, such as appointment confirmations or changes to an existing booking, may still be sent where necessary to provide a service you have requested.
Disclosure of Personal Information
We do not sell or rent your personal information.
We may disclose personal information where reasonably necessary to operate our business or provide services to you, including to service providers that assist us with functions such as booking and client management, payment processing, website hosting, communications and other business systems.
This includes Phorest where information is required to provide booking, client management, payment or communication services.
We may also disclose personal information where required or authorised by law, or where necessary to protect the rights, safety or property of our clients, staff, members of the public or Plaza Wellbeing Centre.
Service providers that receive personal information are expected to handle that information appropriately and only for the purposes for which it has been provided.
Health and Sensitive Information
Some of our treatments require us to understand information about your health so that we can provide services safely and appropriately.
We may therefore ask you to provide health information such as allergies, injuries, pregnancy, medical conditions or other information relevant to your treatment.
We will only collect and use this information where it is reasonably necessary to provide our services and where permitted by law. We ask that you provide accurate and current information and notify us if circumstances relevant to your treatment change.
Storage and Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored electronically through systems used by Plaza Wellbeing Centre and our service providers, including Phorest, as well as in other business records where required.
While we take reasonable measures to protect personal information, no electronic transmission or storage system can be guaranteed to be completely secure.
Accessing or Correcting Your Information
You may request access to the personal information Plaza Wellbeing Centre holds about you or ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, please contact us at prue@plazawellbeingcentre.com.au.
We may need to verify your identity before providing access to or changing personal information.
You may also request deletion of personal information. We will consider such requests and delete or de-identify information where appropriate and where we are not required or permitted to retain it for legal, regulatory, business or record-keeping purposes.
Privacy Questions and Complaints
If you have a question or concern about how Plaza Wellbeing Centre has handled your personal information, please contact us at:
Plaza Wellbeing Centre
Email: prue@plazawellbeingcentre.com.au
We will review privacy concerns and endeavour to respond within a reasonable period.
If you are not satisfied with our response and the Privacy Act applies to the matter, you may also be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).
Third-Party Websites and Services
Our website may contain links to third-party websites or services.
These third-party services are not controlled by Plaza Wellbeing Centre and may have their own privacy policies and information-handling practices. We encourage you to review the privacy information provided by a third party before providing personal information through its services.
Changes to This Privacy Policy
We may review and update this Privacy Policy from time to time to reflect changes to our services, systems, service providers, business practices or legal obligations.
The current version of the Privacy Policy will be published on our website.
Last updated: October 2026